Terms and Conditions
Smilo Online Store Terms and Conditions
Effective Date: 2024
Welcome to Smilo, your Same-Day Delivery Online Store! Please read the following terms and conditions (“Terms”, “Terms and Conditions”) carefully before using our website and services (collectively referred to as the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our online shopping platform.
1. Introduction
Smilo is a leading e-commerce store and online marketplace designed to connect buyers with sellers, offering a wide range of products across various categories with a focus on instant delivery. These Terms govern the use of the Smilo platform, including all products, services, content, and features provided through our website, mobile app, and other associated platforms for fast online purchases.
2. Acceptance of Terms
By accessing or using the Smilo online shopping platform, you agree to comply with and be bound by these Terms and our Privacy Policy. We may update these Terms at any time, and such changes will be effective immediately upon posting to this page. It is your responsibility to review the Terms regularly.
3. User Registration and Account
To access certain features of our Service, such as same-day ordering, you may need to create an account. You agree to:
Provide accurate, current, and complete information during registration.
Maintain the confidentiality of your account and password.
Be responsible for all activities under your account, whether authorized or unauthorized.
If you suspect any unauthorized activity on your account, you must notify us immediately.
4. Eligibility
To use our services, you must:
Be at least 18 years of age or have the consent of a legal guardian.
Be legally able to form a binding contract.
Not be prohibited by law from using our services for online purchases.
5. Products and Services
Product Listings: Smilo offers a wide variety of products sold by third-party sellers. Product descriptions, prices, and availability are subject to change without notice.
Product Quality: We do our best to ensure that product descriptions, images, and details are accurate, but we do not guarantee the accuracy, completeness, or reliability of any product information.
Pricing: All prices displayed on Smilo are in [Currency]. We reserve the right to change prices at any time without prior notice.
6. Orders and Payments
Order Confirmation: Once an order is placed, you will receive an email confirming your purchase. However, this does not constitute an acceptance of your order.
Payment Methods: We accept various payment methods, including credit cards, debit cards, and online wallets. Payment is processed securely through our third-party payment gateway.
Order Cancellation: We reserve the right to cancel any order if the product is unavailable, if there is an error in pricing, or if there are concerns regarding the validity of the transaction (e.g., preventing online fraud).
7. Same-Day Delivery and Shipping
Delivery Promise: Smilo is dedicated to fulfilling our same-day delivery promise for eligible items and locations. Delivery times are estimated and may be impacted by seller location and operational factors.
Delivery Charges: Shipping and express delivery charges may apply, depending on the delivery location, weight, and size of the order.
Risk of Loss: Once an item is delivered to the carrier for instant delivery, the risk of loss and title for the product passes to you.
8. Returns and Refunds
Return Policy: Our return policy allows you to return products in certain circumstances, typically within a 7-14 day period, depending on the product category and the seller’s policy.
Refunds: Refunds are processed according to our return policy. Refunds will be credited to the payment method used during the purchase, and may take several business days to process.
9. User Content
Content Submission: By posting content on our platform, including product reviews, ratings, and comments, you grant Smilo a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content.
Prohibited Content: You agree not to post or transmit any content that is illegal, offensive, or infringes upon the rights of others.
10. Prohibited Activities
You agree not to engage in any of the following activities:
Using Smilo for illegal, fraudulent, or malicious purposes.
Interfering with or disrupting the functionality of the e-commerce platform.
Attempting to gain unauthorized access to the platform, servers, or other systems.
Using any automated system, including bots or scrapers, to access or interact with our platform.
11. Intellectual Property
Ownership: All content on the Smilo platform, including trademarks, logos, text, images, and software, is the property of Smilo or its affiliates, and is protected by copyright and intellectual property laws.
License: Smilo grants you a limited, non-exclusive, and non-transferable license to use the platform for personal, non-commercial online shopping purposes.
12. Limitation of Liability
To the fullest extent permitted by law, Smilo, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to product defects, loss of data, or unauthorized access.
13. Indemnification
You agree to indemnify, defend, and hold harmless Smilo, its affiliates, and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your use of the platform or violation of these Terms.
14. Termination
Smilo reserves the right to suspend or terminate your access to the platform at any time, without notice, for any reason, including but not limited to violations of these Terms.
15. Privacy
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy, which explains how we collect, use, and protect your data for secure online transactions.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts located in Jamnagar.
17. Dispute Resolution
Any dispute or claim arising out of or in connection with these Terms or the use of the platform shall be resolved through binding arbitration in accordance with the rules .
18. Miscellaneous
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Smilo with respect to the use of the online e-commerce platform.